1. It’s quick
A user-friendly online booking platform can save customers a tremendous amount of time. While the traditional phone reservation experience meant customers had to pick up the phone and spend 3 – 10 minutes making a reservation, today’s online approach offers the ability to quickly browse campgrounds, and with the click of a button to find out what is and is not available. Now don’t get us wrong, one 3-minute phone call isn’t the end of the world. However, when it’s a few days before Canada Day, you’ve procrastinated and failed to make weekend plans, and every campsite is booked, you’re now in a situation where you can either call 15 different campsites before you find one vacancy or you can view in real time which campsites within your desired location can accommodate you. What was historically a stressful 1-2 hour experience of phone call after phone call is now an easy 5 minutes out of your day.
2. It gives the camper control
Any good camping adventure requires a significant amount of planning, and let’s face it, planning is hard work. On top of that, if a camper needs to interact with the campground directly via phone, it means they’re planning their trip on your terms, working within your hours of availability. Online booking gives the customer complete control by allowing them to plan their trip on their terms. They are not subject to campground office hours or staff availability, they can simply reserve when they’re ready.
3. It eliminates the guesswork
Planning a camping trip, especially with young children, can be stressful. There are many unknowns including what your site will actually look like, what amenities you will have direct access to, etc. An online booking experiences removes the guesswork and allows customers to select the specific location they want to be in, and see exactly what they’ll be getting, eliminating the unknown and the stress that comes with it.